How does shipping work?
For USA shipments, every order gets a USPS tracking number (free shipping or paid).
Effective January 27, 2019 USPS shipping rates have increased for the common flat rate Priority shipping types that we use. For example: Padded Flat Rate Envelope: $7.25 (2018) to 8.00 (2019), Small Flat Rate Boxes: $7.20 (2018) to $7.90 (2019).
Since we get a volume shipper discount, we pass the savings on to you! Our flat priority shipping fee of $7.00 (2018) is now $7.70 (2019).
We email you at each stage of the order process. The final email includes a tracking number for your shipment. Once you receive the email with the tracking number that means that your order has shipped.
Our local Post Office has a volume shipper drop off deadline at exactly:
- 3PM (Pacific), Monday – Friday.
- 12PM (Pacific), Saturday.
- Closed Sunday
Customer service is our number one priority. If your order is received prior to the above mandatory drop off times, your order will go out the same day. Orders received after these hours will be shipped the next business day.
We cannot ship during USPS Holidays, nor any other day/time the US Post Office is closed such as:
- Tuesday, January 1 (New Year’s Day)
- Monday, January 21 (Birthday of Martin Luther King, Jr.)
- Monday, February 18 (President’s Day/Washington’s Birthday)
- Monday, May 27 (Memorial Day)
- Thursday, July 4 (Independence Day)
- Monday, September 2 (Labor Day)
- Monday, October 14 (Columbus Day)
- Monday, November 11 (Veterans Day)
- Thursday, November 28 (Thanksgiving Day)
- Wednesday, December 25 (Christmas Day)
We are not responsible for delays caused by the Post Offices’ own internal processes.
Customer service is our number one priority. Please contact us if your tracking number shows a delay within the Post Office system. Chances are that we can go a lot further with the USPS than you may be able to. Its usually weather conditions that cause delays within their system.
No shipping on Sundays, Federal Holidays, or any other time the US Post Office is closed.
When to contact us if your tracking number shows no movement.
For USA shipments, if there is no movement within the USPS system after 2 days of placing your order, please contact us so that we may attempt to resolve the issue with the US Postal Service.
Examples of no movement are:
- "your item departed our USPS facility" (with no reasonable status change)
- "delayed at a processing center" (with no severe weather issues)
- "in transit to the destination" (with no reasonable status change)
Order Cancellations, Modifications, Corrections
You may, within the first hour of order placement, cancel an unprocessed order (before the ship notice) for a full no questions asked refund. Once we have sent the shipped notice email with tracking number we can not simply cancel an order at that point.
Call us at 949-420-9252 for more details. We have operators standing by to immediately assist with cancellation and other issues as they arise.
CBD Orders & Warranty
All sales are FINAL.
Our formulas are engineered by Ph.D. Chemists with heavy focus on quality control, flavor and consistency. Taste is a very subjective sense that will vary greatly from person to person. We can not accept returns on products that do not meet your personal flavor expectations. We recommend purchasing a lower dose or a single 30ml bottle to determine if our CBD is a match for your personal taste.
Due to strict Quality Control guidelines, returned CBD will never be re-used for any purpose, hence we can not accept it.
Our CBD is genuine and authentic. We have painstakingly gone through the process of protecting our formulas, and more.
We will pay the return shipping costs only if the return is a result of our error (as per the packing slip, we shipped you an incorrect item, etc.).
We are not responsible for issues you may encounter with our products that you mix with and or combine with ANY OTHER MANUFACTURERS / OTHER VENDORS PRODUCTS.
Return, Exchange and Contact Information
By calling 949-420-9252 or emailing us with an issue, you will be given a return materials authorization (RMA). Once the items are shipped by you (at your cost) and received by us and inspected to actually be faulty - you will receive a full refund (or exchange) to include your shipping costs paid. If the materials that are returned are proven not faulty, or faulty due to mishandling or improper use - an exchange may be granted, however a refund for shipping costs will not be given.
Our return address is:
DNA Hemp Company
28202 Cabot Rd, Ste 300
Laguna Niguel, CA. 92677
Our Phone Number is:
Our Email Address is:
Our Hours are:
MONDAY – FRIDAY
9:00AM – 6:00PM (PACIFIC)
E-commerce sales of our trademarked products are strictly prohibited at any other website in the world. If you see another site with our product for sale, please contact us so we can take corrective legal action.